Customer satisfaction survey

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CUSTOMER SATISFACTION SURVEY

Dear customer,

The redi-Group is always striving for improving the company and its services. To meet your expectations, needs and wishes with our services, we would like to ask you to participate in our customer satisfaction survey.

Completing this form will take only 5 minutes. To express our gratitude for your feedback, you can win an attractive price at the end of each term.

In February 2007 we picked Peter Feuchter from Ansbach in Germany as the lucky winner of our survey, who then enjoyed an exclusive dinner with his wife in a location of his choice.

If you have any further questions or remarks regarding our customer satisfaction survey, please contact Katja Wolf via phone on +49 / (0) 2173 / 99 88 63 17 or via e-mail.

Your data
Form of address
Title
First Name
Surname
Company
Department/Position
Address
Postcode
Town/City
Country
Telephone
Fax
E-mail

This information is voluntary. Your answers will, of course, be treated anonymously and confidentially.

Questions regarding your company

1. In which line of business operates your company?
(Multiple answers possible)
Automotive
Aviation and astronautics
Chemistry, cosmetics & pharmaceutics
Commercial vehicles
Engine and plant construction
Medical engineering
Motorcycles
Railroad engineering
Shipbuilding
Others, namely:

2. How many employees does your company have at your location?
Less than 100 employees
101 - 500 employees
501 - 5,000 employees
5,001 - 20,000 employees
20,001 - 50,000 employees
mehr als 50,000 employees

3. How did you get to know about the redi-Group?
(Multiple answers possible)
Visit from one of our field staff
Recommendation
Brochure
Via redi employees in service
Website
Exhibition CONTROL in Sinsheim
Print and audiovisual media
redi-NEWS (company magazine)
Phone acquisition
Advertising material
Advertising on company cars
Others, namely:

4. Which of our company’s services have you already used?
(Multiple answers possible)
redi-Engineering
Ramp-up management
Audit management
Coaching & Training
First sample inspection (PPAP)
Interim management
Supplier management
Outsourcing projects
Project management
Process management
Complaint management
Breakdown management
Environmental management
Others, namely:

redi-Control
3D measurement technology
First sample reporting according to VDA and QS-9000
IMDS service
Coordination and customer support
Magnetic powder, color penetration and ultrasonic tests
Testing, sorting and reworking
Resident engineers
Material laboratory
Others, namely:

redi-Time
Flexible personal solutions
Others, namely:

5. Please assess the redi-Group, its services and its employees on the basis of the following criteria:

Please tick as appropriate

 very good inadequateNot able
to assess

Company

Range of services

1 2 3 4 5 ?

Accessability

1 2 3 4 5 ?

Flexibility

1 2 3 4 5 ?

Image

1 2 3 4 5 ?

Service

1 2 3 4 5 ?

Philosophy

1 2 3 4 5 ?

Transparency

1 2 3 4 5 ?

Reliability

1 2 3 4 5 ?

Marketing

Brochure

1 2 3 4 5 ?

Website

1 2 3 4 5 ?

redi-NEWS (customer magazine)

1 2 3 4 5 ?

Sales

Meeting individual customer needs

1 2 3 4 5 ?

Friendliness and helpfulness

1 2 3 4 5 ?

Qualification and competence

1 2 3 4 5 ?

Planning and scheduling

Meeting individual customer needs

1 2 3 4 5 ?

Friendliness and helpfulness

1 2 3 4 5 ?

Layout of documentation

1 2 3 4 5 ?

Qualification and competence

1 2 3 4 5 ?

Accountancy

Friendliness and helpfulness

1 2 3 4 5 ?

Customer advising

Compliance with promises

1 2 3 4 5 ?

Accessibility of customer advisor

1 2 3 4 5 ?

Friendliness and helpfulness

1 2 3 4 5 ?

Motivation and dedication

1 2 3 4 5 ?

Qualification and competence

1 2 3 4 5 ?

Employees in service

Handling of orders

1 2 3 4 5 ?

Appearance

1 2 3 4 5 ?

Efficient processing of orders

1 2 3 4 5 ?

Accessibility of our team speaker

1 2 3 4 5 ?

Friendliness and helpfulness

1 2 3 4 5 ?

Motivation and dedication

1 2 3 4 5 ?

Punctuality of employees

1 2 3 4 5 ?

Qualification and competence

1 2 3 4 5 ?

Safety, tidiness and cleanliness

1 2 3 4 5 ?

Basic tool equipment

1 2 3 4 5 ?

Quality

Complaint management

1 2 3 4 5 ?

Friendliness and helpfulness

1 2 3 4 5 ?

Qualification and competence

1 2 3 4 5 ?

6. What were the decisive reasons for cooperating with the redi-Group?
(Multiple answers possible)
Offer
Order processing
Field staff
Recommendation
Flexibility
Customer advisors on site
Motivation of employees
Practical / work experience
Price
Punctuality
Qualification
Response times
Assurance
Certification
Reliability
Others, namely:

7. Please note your ideas or suggestions for improving and enhancing our service portfolio as well as further remarks here:
Remarks

Thank you very much for your cooperation!


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